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mona · 11-25-2008, 02:46 PM

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends." -Jeff Bezos

11-25-2008, 02:46 PM
mona Registered User Join Date: Feb 2008 Location: Mona = "female monkey" in Spanish Posts: 1,940	If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends." -Jeff Bezos