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The people at Verotel are great. Everyone here have probably met Mike, Darryl and others at various trade shows and know they are great people. They have a good service and take great care that it is always done right, that payments are always on time, etc.
The problem you are describing should fall into the laps of both yourself AND Verotel. It would make alot more sense to work with them to solve the problem that is good for both sides. Bashing them or dropping them does not help anyone.
I am pretty sure that somewhere in their terms of service they have something along the lines of "we are not responsible for chargebacks, errors and omissions, payouts, etc etc". While it may not seem fair to you if a "correction" means a reduced payout, seized check, etc, it is still a part of the risk of doing business with any processor.
In fact, it may not even be a risk at all because it could be argued that you have already benefited from that money which may not be yours.
Yes it can be bad if it goes back 3 years. It should not make a difference if you were shipping hard goods or not because your costs are your costs, regardless of whather or not they are hard goods or not. In any business (especially these days) you need to be prepared for bad days. If you can't afford to weather this storm, then it would be a good thing to learn how NOW and prepare for future problems, and to let Verotel know this so that they may be able to work out some other kind of arrangement with you. Bashing them and dropping will not help anyone to move forward.
Best of luck to you!
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