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Sometimes We don't get a lot of information about accounts we need to shut down. As any program owner knows, you get a lot of emails from epoch warning you about accounts and shutting them off at a processing level. Here is a sample email we get many of
"Epoch's Risk Management department has issued the following email.
account has been blocked due to fraudulent practices.
This reseller ID will not be able to process any further transactions.
Reseller: ______________
No further information has been released regarding this reseller or the
nature of the offense."
Does that mean your a cheater? Not exactly, but it's basically saying this account has too many recent either chargebacks or refunds and they have stopped processing it to protect their own ass. As a precaution, we automatically refund any sales on that account, even if they are rebills, to eliminate the possibility of any future chargebacks happening, so that is What Steve is talking about in regards to that.
Feel free to contact me and we can work something out on a new account.
Jordan
9062599
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