Quote:
Originally Posted by Boobgirl
Lately, everytime I have an issue with NATS and it causes a fix to occur with more than one part of the software, I am told to create two new tickets. Why would I have to start more tickets when it is all related to one glitch? Are they getting paid by the amount of tickets they work on? This is just stupid and annoying.
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Every issue requires a separate ticket. They may seem related to you, but the support staff may feel they are caused by two different things, or need to be fixed separately.
We do not charge based on the number of tickets you submit, and our staff are not paid nor even judged based on the number of tickets they answer, so no, this is not a scheme to make more money.
If you'd like me to look into the specific incident you are referring to, I'm more than happy to.