1. Solid Network (i.e. uptime).
2. Support. I want my tickets resolved as quickly as possible, and RIGHT, the first time.
3. Communication. I want multiple contact points (email, icq, phone). Not just support email.
4. Ties in with #2. English speaking support. This means I understand what in the fuck you are saying, and do not have to repeat myself, nor explain American slang.
5. Cost. While important, it is secondary to other issues.
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Should You Email Your Members?
Link1 | Link2 | Link3
Enough Said. 
"Would you rather live like a king for a year or like a prince forever?"
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