Quote:
Originally Posted by NemesisEnforcer
I had a different experience with ElevatedX. On the phone, AJ told me that they didn't have enought time to give each customer attention. That's when we jumped ship and moved on to another product.
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Nobody likes being misquoted and I'm no exception to this.
We try to provide excellent support to our users and every client is given attention. Unfortunately as with any service there are times when the amount of support someone requires simply exceeds what can reasonably be provided.
The Elevated X CMS is not an entry level pay site solution and we assume that the users of our CMS have a basic Webmastering skillset. We're simply not equipped to become an extension of our client's business or become a concierge for site related matters outside of our CMS product.
This isn't something we make an attempt to hide. Anytime I speak with someone who is brand new to the business, brand new to pay sites or who I feel may not have the skillset required to use our product and be successful with it I make them aware of the fact that our time is limited and we may not be able to give them the amount of attention they need.
Our goal is not to have the biggest number of clients but the biggest number who are successful.
Anytime we're unable to meet a client's needs or expectations it's disappointing. I hope that whatever CMS solution you go with meets your needs.
AJ