Quote:
Originally Posted by NemesisEnforcer
I had a different experience with ElevatedX. On the phone, AJ told me that they didn't have enought time to give each customer attention. That's when we jumped ship and moved on to another product.
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AJ personally walked me through the ElevatedX demo some time ago and when I asked him about support I thought he was very upfront about what level of support to expect. I'd much rather have a company setting realistic expectations for customer support upfront as opposed to over promising and under delivering. I chose to remain with MAS because I feel more comfortable having 24/7 support however I have to give AJ kudos for being candid about what they provide rather than saying, "yeah we can do that" just to close the sale (as seems to be the case with most companies these days). ElevatedX looks like a great product from what I've seen and I'm still considering it for a re-launch of NaughtyAllie. Perhaps at some point it will make sense to charge a premium to customers that require more support for ElevatedX and keep the price lower for those who don't. My
