Quote:
Originally Posted by Robbie
Mitch, every month I see two or three chargebacks from motherfuckers who join and then are on the site every damn day. Then at the end of the month they do a chargeback.
That shit pisses me the fuck off. I have a script that keeps a record of every user and their ip addresses. So I can prove that they are stealing when they do a chargeback (and of course never write me at support if they had a legit problem...which they didn't since they are on the site constantly)
Anyway, my question is this...is there ANYTHING I can do about that? Any way at all to reverse those chargebacks from these thieves?
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You should respond to all chargebacks that you identify as invalid. Sometimes the customer does not recognize the charge or they see that you're fighting it and they give in by not responding. Thus, you automatically win the dispute. After all, you're already paying the chargeback fee, might as well get some service out of it. As posted above, don't do a second challenge or you may get hit with the $500+ fee if you don't win.