View Single Post
Old 01-08-2010, 05:25 PM  
TMM_John
Confirmed User
 
TMM_John's Avatar
 
Industry Role:
Join Date: May 2004
Posts: 6,659
New Clients Area

An entirely new, completely redesigned Too Much Media Clients Area is being released alongside TMMid. This new system is not part of TMMid, however you will access the new Clients Area using your TMMid. This new system will replace the existing ticket system, account management, and customer support areas of the Too Much Media website.

The Clients Area encompasses all aspects of the client relationship with Too Much Media. This includes, but is not limited to client news, support tickets, accounting, product management, and client feedback. The new Clients Area has been redesigned in order to be more user-friendly, more feature rich, compatible with TMMid, and expandable for the future.

One of the main benefits of the new Clients Area is account & login management. As mentioned above, any Too Much Media client or service provider working with multiple accounts was forced to juggle multiple logins. This is no longer the case with the new Clients Area. The new Clients Area has a very robust, yet simple to use account management and permissions system.

Every Too Much Media client will now have a "Master Account". This master account is the TMMid login which is the owner of the client. The master account will always have full permissions for that client. The master account then has the ability to add additional logins under the client. This is done by simply entering the TMMid of the person you wish to allow access to the Clients Area for your account. Once you have enabled a TMMid under your account, you can define which permissions this TMMid has on your behalf. Examples of this might be technical staff who can only access the ticket system or an accountant who can only access invoices. In the past, Too Much Media would need to create these additional logins for you. With TMMid and the new Clients Area you have the ability to add, remove, and modify permissions for these logins as you see fit.

This is a brief introduction to a very robust system. If you have any questions about the system you are always welcome to contact Too Much Media for help.

Q: Who can I add as a sub-account under my Too Much Media client account?

A: Anyone with a TMMid may be enabled under your account.

Q: What if I want to add or delete sub-accounts for my account?

A: Adding, deleting, or modifying of sub-account relationships is done entirely via the new Clients Area web interface. There is no more need to contact Too Much Media in order to manage sub-account logins for your client account. You simply need to login and grant permissions to the TMMid you wish to allow.

Q: How do I find out which TMMid I need to add for someone?

A: The individual you are granting access to would need to provide you with their TMMid.

Q: How many sub-accounts may I add?

A: You may add as many sub-accounts as you need.

Q: Can a TMMid have access as a sub-account under multiple Too Much Media clients?

A: Yes, a TMMid may be enabled for access under multiple Too Much Media clients. For example, several Too Much Media clients may wish to enable ticket access for the TMMid of a common hosting company support person.

If a TMMid is not the master account for a client an additional "relationship password" must be provided in order to access that particular client. This extra layer of security was added to protect you in the event that a TMMid with sub-account access to multiple clients shares their login with someone. Without the "relationship password" the user will not be able to access anything for the client. "Relationship passwords" are auto-generated by the system when a relationship with a new TMMid is established. This ensures that all "relationship passwords" are different and are not guessable. If the TMMid logging in to the new Clients Area is the master account for the client, no relationship password is required.

Q: What permissions are available for me to grant to sub-accounts?

A: You may grant permissions for tickets, product management, and accounting to a sub-account. Permissions are granted on a per-product basis. For example, If you have multiple NATS installations you may wish to allow one TMMid to have ticket access for one of your installations and a different TMMid to have ticket access for a second installation. In this case the sub-account would not see anything related to the product they do not have permissions for.

Further instructions on adding sub-accounts and managing permissions are available in the new Clients Area.

Q: What accounts and sub-accounts will I have upon the transition to TMMid and the new Clients Area? What permissions will they have?

A: If you currently only have one login for your account this login will be transitioned to the new TMMid system and will be set as the master account for you. If you have multiple logins, someone from Too Much Media should have been in contact with you to find out which account should be set as your master account. If you feel you should have been contacted, but have not been contacted please get in touch with us as soon as possible.

Any logins under your client account which are not the master account will also have matching TMMid's created for them. These TMMid's will be added as sub-accounts without any permissions to start. You may login with your master account and grant permissions to these sub-accounts.


Thank you for taking the time to read this introduction to TMMid and our new Clients Area. The new systems will allow both you and Too Much Media to maintain a better working relationship. We are aiming to release both of these systems during the week of January 11th, 2010. If you have any questions at all regarding these systems please do not hesitate to contact us.

John Albright, 732-385-1536 x1111, icq: 5596373, aim: JohnA1078
Fred Schank, 732-385-1536 x1114, aim: FredTMM1
Michelle Matay, 732-385-1536 x1116, aim: MichelleTMMOM
TMM_John is offline   Share thread on Digg Share thread on Twitter Share thread on Reddit Share thread on Facebook Reply With Quote