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About Your Customer, AKA John Smith
Your Customer, AKA John Smith
Here is what you must understand about John Smith and this applies to every single buying situation you can ever imagine. Even in the future when all our money is electronic and we pay for thoughts and dreams to be automatically fed into our heads, this will apply. These are the underlying foundations of the Adult B2B marketing system:
? Human nature dictates that John Smith always wants to make the best decision; he wants the best deal ALWAYS.
? In the face of little or confusing information, John Smith will ALWAYS decide using what he DOES know.
Because of this, John Smith has competing emotions in every buying situation. He desires a good deal, but tends to be frustrated because he has very little information. In the face of that lack of information, John Smith will always be grasping for more, will inevitably be confused, and casting hopelessly about for something upon which to base his decision. Again, in the face of contradicting opinions, John Smith will have a skeptical or cynical view of salesmen and will be hypersensitive to what the sales staff says and immediately catch any disparities.
John Smith will fall back upon what he knows, forcing every situation to be judged upon previous buying experiences. In addition, there will be a strong reliance upon whatever information John Smith does have.
Now I could go on and on. But if you can understand those two principles, you can see how if you got that alone, it would allow you to build an accurate picture as to why John Smith buys what John Smith buys. Because everything can be derived from those principles, everything else is just details. So you can go to any business in any country, in any industry, and get a clear picture of John Smith in a short period of time.
Just to finish the thought, here are two tactical executions of those principles; two ways you can DO this:
? Discover the best deal. Check around to know what the best deal is. See what other companies offer, see what choices there are. Shop the competition; know what decisions have to be made by John Smith.
? Know what information is getting to John Smith. Look at the advertising, see the various messages. Listen to different sales pitches, get an all around picture as to what John Smith has to work with.
Doing those two things will allow you to take advantage of the two foundational principles and will make you a better marketer. And it is easy and simple. As General Patton would say, ?Success in war depends on speed, simplicity and boldness.? These tactics are just that ? fast, easy, and bold. Do it!
This article and the ones to follow in the GFY Educational Series were previously published as part of a marketing system that Adult B2B Marketing has full copyright approval to republish. For more information contact Adult B2B Marketing.
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