Originally Posted by will76

Ok, I understand what you saying now. Find out what you surfers like and if you can give it to them if it is easy and inexpensive to do. If they don't like things you are doing that you generate income from then ignore what they want as long as it makes you more money then you lose from the pissed off ones.

I wonder how many people cancel after they get their first cc bill because they see extra charges they didn't signup for, because they missed the prechecked cross sale. They either over react and cancel everything or they go back and realize the site slipped one in on them so they cancel because they are pissed about it. Obviously though you make more money then you lose from pissing people off with cross sales or you wouldn't do it. Which would be a better focus of this thread, how to make the most money off of your customers while minimizing the damage. I'm not knocking you, was just trying to figure out where you were going with this thread.