Loss prevention people will teach you that it's not correct to stop and search someone even if you've seen them put something in their pocket. That is, not until they LEAVE the store! And then they tell you that no piece of merchandise is worth your life, so call the police, do not chase!
So naturally they want to just stop it before it becomes a loss prevention issue, or dangerous situation, or a civil suit because some part time bozo tackled an old man while he was still in the store and hadnt technically "stolen" a damn thing yet.
It happens.
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