GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Could this be why CCBill conversions aren't that great?

iSpyCams · 10-26-2010, 05:10 AM

Chargeback = Blacklist. As it should.

Surfers cannot be allowed to constantly be charging back and signing up again every time they want to rub one out.

Visa and MC rules are too strict to allow this.

Some processors even share the blacklist, if they are using the same bank.

I do agree though that CCBill can be a pretty thick headed about refunds. I was told by someone at CCbill that by default the only reason they will do a refund at a surfer's request is if the surfer insists that his password is not working or alledges fraud.

I had to ask them specifically to ad a note to my account viewable by CSR's stating that we have an open refund policy.

Shortly afterward I called their customer service line requesting a refund for a customer who had contacted me and the CSR did not want to do it, since the account is in my partner's name and I didn't happen to have his SSN handy to claim I was him.

I told the CSR that we have an open refund policy and that if he checks his notes he will see that. He checked, saw it, and did the refund, but I still had to point it out.

10-26-2010, 05:10 AM
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	Chargeback = Blacklist. As it should. Surfers cannot be allowed to constantly be charging back and signing up again every time they want to rub one out. Visa and MC rules are too strict to allow this. Some processors even share the blacklist, if they are using the same bank. I do agree though that CCBill can be a pretty thick headed about refunds. I was told by someone at CCbill that by default the only reason they will do a refund at a surfer's request is if the surfer insists that his password is not working or alledges fraud. I had to ask them specifically to ad a note to my account viewable by CSR's stating that we have an open refund policy. Shortly afterward I called their customer service line requesting a refund for a customer who had contacted me and the CSR did not want to do it, since the account is in my partner's name and I didn't happen to have his SSN handy to claim I was him. I told the CSR that we have an open refund policy and that if he checks his notes he will see that. He checked, saw it, and did the refund, but I still had to point it out.