Quote:
Originally Posted by CCBill Paul
I will send you an email so we can narrow down the delays that you are seeing. I am not quite sure where you are seeing 4 hour delays, and this is the first I have heard of such a delay. The original poster reported a delay of 25 minutes, which I agree is a lengthy delay in and of itself.
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So is it safe to assume that you are in agreement that even a 25 minute delay in stats reporting is rather lengthy?
I ask that because last monday I get an email from a customer telling me that he re-joined my site and was loving my new updates.
The only problem is his "new subscription" email did not come until almost 3 days later after login and pass was issued.
So again, imagine it taking 3 days for him to get his login and pass. It would be unacceptable right??
So using logic and fairness, should I not be troubled that my email notifications and/or stats are delayed by days at times, rendering them less than accurate?
I mean he pays me 29.95 for a login and pass, and I pay you guys 15% of that to collect his funds, issue his login and pass, then credit my admin with sale, and notify me of successful signup in almost real time.
So if the customer should not have to accept delays in his purchase, why should I be expected to accept routine delays in my stats or notifications?