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Since your question dont tell us everything but I assume it's a dedicated server you are renting from the company and it's not yours, right ?
Most companies who rent out dedicated servers often dont help customers except for
reinstalls of the os so since I dont know what exactly the problem is and why they are
delaying your questions it's hard to determind what you need.
You need a dedicted server with a staff that can help you with your server / software
or you only need a dedicated server where you are manage everything yourself with
a tech guy / programming staff ?
From my POV, your server is a beast comparing to memory, bandwidth and sata drives, you really need that kind of server in the first place ? I dont know what you are using the server to so it's hard to decide.
The old free6 was hosted with Netriplex, since I manage all their servers so we only needed help with changing drives and tp cables etc it went smooth but setting up a VPS server on 2 weeks i made up my mind by testing another company, fdcservers.
They have a AMD 6 Core, 8GB, 2x1.5Tb drives (as you can get in raid1) with dedicated 10mbit (80Gb per day or 2400GB/month bandwidth) for $149 per month.
Wait some days and I bet there is more people going to answer your question but you should describe more what the server is used for so it's better to help you decide what's a good chooise.
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Just because I know a lot of things, dont mean I know everything 
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