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Sly · 01-25-2011, 02:20 PM

Ticket submitted Sunday night requesting domain addition.

Within a few hours I received a reply from "customer support" telling me that the ticket has been upgraded, an administrator would need to add the domain and will be getting back shortly.

Several hours later, no reply. I reply asking for an update. Nothing in response.

Monday morning rolls around, no domain. I reply to ticket again asking for an update. Nothing in response.

Several hours later I call. Speak with "customer support." He tells me that an administrator will add my domain sometime that day.

Monday night. No domain. Very frustrated.

Tuesday morning. No domain. Still frustrated. I get on Live Chat and again talk with "customer support." He tells me that an administrator will be in the office soon and will be adding my domain. That was about five hours ago.

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Does anyone have a contact at Blue Gravity? Between this and their recent invoicing stupidity, may have to say goodbye.

01-25-2011, 02:20 PM
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,296	Blue Gravity support Ticket submitted Sunday night requesting domain addition. Within a few hours I received a reply from "customer support" telling me that the ticket has been upgraded, an administrator would need to add the domain and will be getting back shortly. Several hours later, no reply. I reply asking for an update. Nothing in response. Monday morning rolls around, no domain. I reply to ticket again asking for an update. Nothing in response. Several hours later I call. Speak with "customer support." He tells me that an administrator will add my domain sometime that day. Monday night. No domain. Very frustrated. Tuesday morning. No domain. Still frustrated. I get on Live Chat and again talk with "customer support." He tells me that an administrator will be in the office soon and will be adding my domain. That was about five hours ago. -- Does anyone have a contact at Blue Gravity? Between this and their recent invoicing stupidity, may have to say goodbye.