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Old 05-31-2003, 04:43 PM  
psyko514
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Join Date: Oct 2002
Location: Montreal, Quebec. ICQ: 214702014
Posts: 22,366
once again, you've gone and shown that you know sweet fuck all about what you're talking about

personally, i love charges that rebill. very, very convienient for me. and if i forget to cancel them, that's my fault and no one else's.

as for notification of rebills, some processors do it (globill for example) and i'm sure others have it as an option.

as for rebills makin for higher chargebacks/refunds, they really don't. i'm assuming you don't know that i work customer service for visa. when a customer wants to dispute a charge, they call me or my co-workers. and if someone calls me or my co-workers and asks to do a dispute on a recurring/pre-authorized charge (adult or non-adult), this is what we tell them.

"by giving your card number and expiry date to the merchant, you entered into a contract with them. one of the conditions of the contract is that they will bill you monthly unless you cancel. if you have cancelled and they keep billing you, please provide us of proof of cancellation. if not, you must cancel with them, preferably by registered mail. keep a copy of your letter as well as the receipt proving it was sent via registered mail and if they continue to charge after that, send us a copy and will initiate a chargeback for you. you must be able to provide us with proof of cancellation or else we'll allow the merchant to continue to bill you, even if you close your account."

wanna hear it again in french?
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email: psyko514(a)gmail.com | icq: 214-702-014
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