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I like you, FWIW, and I don't think you're making this up, but what possible reason can you have for not naming a sponsor who has not paid you?
If Payoneer is saying there are no problems and the sponsor is using a problem as an excuse, for all you know, the sponsor is just trying to rip you off.
At the very least you should contact Payoneer privately to tell them the sponsor.
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