I'm dealing with 3 missed payments myself. Hoping that somebody can get to the bottom of it now that the issue they had with their site being down is over.
David at support told me that they were showing my payments as cleared and he needed to check with the third party ACH company. But then all hell broke loose and the sites went down, so I'm sure I'm on the backburner.
Sucks though because all three payments would have come in handy over the holidays.
