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A friend of mine works for an engineering company. Last week they met with government officials who were going hire them to help with an energy project. One of the things the company has is a couple of apps they can modify to work well for the government energy agency (it is a dam). They explain the apps and are asked about support for the apps. The company tells them that they can provide support (for a fee of course) or they can train the dam's support staff to deal with it. The guy from the dam tells them that his IT guys don't want to have to put out the effort to learn and support this so they will just hire the company to do that.
If this were the real world and your IT people couldn't be bothered to do their job and because of this you were going to have to pay out potentially tens of thousands of dollars per year you would likely fire those people. Not with the government, they just spend out money like it is no big deal.
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