Quote:
Originally Posted by BFT3K
A more PROFESSIONAL way that Verotel might have handled this, could have been something along the lines of....
Due to changes with our VISA and MasterCard registration fees, we are giving our smaller clients a 30 day notice to increase their Verotel transactions. We will be reviewing your sales, and clients who do not achieve at least $xxx p/month in gross Verotel income, will unfortunately be terminated in 60 days.
or
Due to changes with our VISA and MasterCard registration fees, we must now charge $xxx annually, for use of our services, etc.
The idea that there was NO notice, NO warning, and NO alternative options, is solidly short-sighted, and totally unprofessional on Verotel's part.
They could have turned this negative into a positive by forcing web masters to route more sales through Verotel in order to maintain their accounts, but instead, they just decided to throw the baby out with the bathwater.
They've shown a lack of vision, a lack of business etiquette, and most importantly, a lack of loyalty. So I say again, bye bye Verotel.
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Exactly my thoughts on this as well. For now Verotel has re-activated our account - but for how long nobody knows. We've been with Verotel for many years and have always enjoyed reliable payments and good support from them. However, due to this latest de-activation without notice fiasco...we're starting to look at our options and hoping to have a contingency plan in place very shortly.
As longtime Verotel clients, we're disappointed in the utter lack of notice before the deactivation and its certainly shaken our confidence in their ability to continue transaction processing for us.