Quote:
Originally Posted by brentbacardi
You don't have to pay included gratuity, it is supposed to be included for your convenience.
|
No, it's added for THEIR convenience. They put it there so by default you pay them extra.
Many people either forget it, don't look at the bill properly and many are a bit scared to ask for it to be taken off the bill so they don't.
Basically, it's no different from a pre-checked cross-sale.