Quote:
Originally Posted by Due
I have managed servers with and without root. It depends on the hosting company in question. Just because they manage it doesn't mean I shouldn't be able to see what's going on at every level of the server.
Today I probably would not order any kind of managed hosting without root access.
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Yeah we deal with servers from tons of different hosting companies everyday. Most provide root on dedicated servers. Two of the biggest companies in adult do not, but dozens do.
Even among those who normally don't, several will allow access by someone they know to be well qualified - someone with a great reputation based on fifteen years in the business. Just because their policy is that they don't hand out root passwords to every clueless customer, that doesn't mean they can't work with a well qualified third party sysadmin.
Even among those who don't grant access to a well qualified third party, once they've failed to handle it and the other sysadmin has already largely diagnosed the problem and just needs access to fix it, they have little choice but to allow the server to be fixed. Here I'm referring to after we present logs and analysis proving a) exactly what the problem is and b) our thorough understanding of the problem. You just can't argue with a clear and well documented diagnosis combined with obvious expertise, and citing the exact line number in the system source code that is affected.
The rare company who insists on ignoring an obviously well founded diagnosis, or prevents any diagnosis by not allowing even user level SSH access, has to be fired, plain and simple.