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The worst fucking part of web verify is that you the merchant do not even get the courtesy,benefit,gesture,necessity,protocol, of a fucking ditto email.
If we did not have customers who wanted to speak with me so bad....that they contact me privately about this web verify thing....expressing displeasure and frustration about their transactions failing....how would we know we lost hundreds of dollars?
Does anyone seem to understand this very very very significant factoid? Maybe the devil is in the details afterall......its my customer trying to buy a membership....my sales being affected....we merchants need those emails as well to improve upon our customer service.
My questions are simple and direct...
1. Why have a web verify feature that asks customers to call and verify details only to have them waste more time, call and verify details only to still have transaction declined?
2. How hard would it be, and what valid reason could you possibly give to not give the ccbill client/merchant the email that shows his customers purchase was intercepted.....if you are not hiding anything why hide the fact from your clients that transactions were attempted and prevented by you?
3. Is their 1 merchant/client or hell even a souless spineless troll at this point.... Is there not anyone anywhere who will courageously go on record and post here that web verify has helped improve their ratios?
anyone...someone....bueller?
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