Quote:
Originally Posted by RuthB
With regards to your document expiration. As explained earlier, it is imperative that we have up-to-date documentation for every single client using our service. Mastercard and our banking partners demand a certain level of KYC (Know Your Customer) in order for us to operate as a legitimate business.
While it can be annoying and seem unnecessary, please be advised it is in fact crucial that you provide the requested document in order for us to be able to continue providing you with our services.
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I have multiple bank accounts in several countries around the world, personal and business. Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years. Your bank is must be under serious scrutiny from someone, because if they don't make us jump through the same hoops with USA banks, but they do yours, that says a lot.