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Originally Posted by Matyko
this thread made me check and fix my possible issues, so I emailed Ruth, who replied a few hours later saying they checked everything, fixed some bug showing my documents are expiring and I can sit back and relax. = Like, satisfied user here  |
Quote:
Originally Posted by okok
Hey all, another way to look at this -- if they make it a pain to authenticate yourself, maybe it's even harder for an identity thief to do the same. The short-term pain here might be worth limiting the risk of losing it all where your money is involved.
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Quote:
Originally Posted by Supz
a few things ive always wondered about paxum. How come people complain on the boards and then Chris and Ruth come and and say to contact them for help. How come they dont see the original trouble tickets? Why does it take a board complaint to actually get help?
second,
Why do all these answers sound like complete horseshit?
"We have a specially trained verification department whose only role is to authenticate documents." Sure ya do. How come you have this is Chase, BOA and Wells Fargo dont need special people to verify documents? If something like this takes more then 5-10 minutes. I would not do business with you.
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Thanks for your questions. When people request assistance on the forums we ask them to contact us so they can provide us with their account email and ticket number (we advise anyone to submit a ticket through the message center as your first action if you need assistance with your Paxum account). Neither Chris nor myself have direct access to private and confidential account information and therefore we must consult with our support department in order to assist clients.
Paxum is not a bank, Paxum is a registered Money Services Business, as you can see at
FINTRAC (Canada) or through
FINCEN (USA). When we verify accounts we do not get the opportunity to consult directly with the client, or view the identity documentation in person. We do not get to physically see Paxum clients since all information is submitted via our secure online site. As such, we require specially trained personnel to evaluate every single submitted document to ensure it passes certain verification tests and requirements. This is required of Paxum by Mastercard and our banking partners.
Our verification department do not use shortcuts to verify documents, they follow a strict set of guidelines and procedures. This helps prevent fraud within our service.
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Originally Posted by BAKO
I love my Paxum card :-)
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Quote:
Originally Posted by DWB
I have multiple bank accounts in several countries around the world, personal and business. Not once, not even in the USA, has any one of them ever asked me to give them another ID once the one they have on file expired. I provided my identity once to them already, I do not need to do so every 4 years. Your bank is must be under serious scrutiny from someone, because if they don't make us jump through the same hoops with USA banks, but they do yours, that says a lot.
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As mentioned above, Paxum is not a bank. We are a Money Services Business and we must ensure we have the correct KYC information in order to provide service to our customers. We do not get to physically meet our customers at the time of application, and therefore we require high quality documentation to prove identity so that we can legally provide service.
At any time we must be in a position to prove that we know our clients and we need valid identification in order to legitimately do that. We are governed by different rules to regular banks that you reference, and therefore you cannot compare the two sets of procedures without compromising the comparison.
Quote:
Originally Posted by DWB
Except this is not travel. This is proving your identity, which does not change when your ID expires. John Doe does not cease to be John Doe after his ID expires. And you are not proving identity, because you already proved it when you opened the account.
Various states within the USA will honor your drivers license and give you another one so long as you apply for the new one within one year of the current one expiring. You just walk in with your expired license, 11 months later, and you get a new one. No other ID needed to verify anything. Easy peasy.
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As already mentioned, Paxum must be able to prove at any time that we know our customers and we have valid identification to show that. As a company we value our customers and we follow the rules and regulations in order to continue providing our service. We follow the rules.
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Originally Posted by Monique Niccole
I've been trying to get my documents accepted for the past week. I finally just gave up today.
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Monique, please pop me an email or message me with your Paxum account email address and I'll be happy to assist you.
(contact info in sig)
Quote:
Originally Posted by Pink Misfit
I normally go over the amount that you can withdraw using your ATM card so I usually have to withdraw some of it to my bank account which usually takes 3-4 days. I have done this several times with no problems. I withdrew $5000 nearly a few days ago and even received the email from them saying that my transaction was successful. The money is still not there.
Also tried transferring money from my account to the mastercard and it keeps giving the error basically saying I was not allowed to do that. WTF
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Please hit me up or email me, I'll look into this for you.
Ruth
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Originally Posted by mrshine
You must provide them two documents... Just read...
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We require Proof of ID and Proof of Address.
If an International Passport cannot be provided and you live outside North America, only then do we request two pieces of picture ID for Proof of ID.
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Originally Posted by gamelinkjeff
Ruth and Paxum rule!
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Thanks Jeff!
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Originally Posted by BradBreakfast
They also rejected my ID and documents for using the "wrong color ink".
Does it really matter? All they get is a digital copy anyways.
They're process is extremely cumbersome and after that debockle I never attempted to send in my documents again.
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Hi Brad,
The only time we ask for documents to be signed in a particular color ink is for our additional services, and never for actual account verification.
It is for security purposes that we request the document be signed in blue ink and then scanned or photographed in full color. While it may be a nuisance, it enables us to provide those additional services to our customers. I'd be happy to try to assist you if you'd like me to. Just let me know, my contact info is in my sig.
Ruth
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Originally Posted by CYF
yup, exactly. None of my banks or credit cards have EVER asked me to provide another ID after the one I used to open the account had expired. Neither has paypal for that matter.
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Originally Posted by Sly
I'm sitting here trying to think if I have even sent PayPal any kind of identifying documents. I transfer thousands of dollars a month through PayPal. I really don't think I have. Social Security number and bank account information for confirmation was it.
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Paxum is not a bank, nor are we a large publicly traded corporation such as Paypal. Please see my responses earlier in this post.
Quote:
Originally Posted by oppoten
Can't be bothered with it. Got some money in there, but will probably try to get a refund if it's possible.
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oppoten, Please pop me an email or hit me up with your account email and I'd be happy to look into your account status.