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Ruth is great, but dealing with anyone but her is a nightmare.
I too am going through the trying to get another address verified routine because my card is up for renewal.
First document rejected even though it was a bank statement... apparently they think it is some kind of "electronic invoice."
I finally just said use the address on my ID which you already have. If they tell me I have to upload it again I'm not going to and we're done.
Meanwhile, I'm pretty certain by this point the card will be sent to the wrong address.
Probably another fee added on if that happens.
Edit: Chris is cool, too. I mean anyone but them. I suspect the Bangladeshi's.
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