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What i dont get with Zombaio is:
- why crossing the floor limit payout threshold is only applicable weekdays which can delay daily payments by 3 further days if you hit it on a Saturday. The alternative is lower threshold, and more wire fees to avoid this.
- why they charge 5% surcharge for a 1.5% chargeback ratio making their opening rate of 13.9%. (Didnt they enter this market on the back of the 4.9% sales spin?) . You cant say the bank charge them 5% - most charge a few bucks for a chargeback especially on their volume and since online chargebacks cant be disputed its not like they are faxing proof to the banks or on the phone to them begging. Unnecessary profit IMO.
- with regards to their shit support (7 hours PST - good luck if in EU or AUZ) - why they dont post critical news like payment delays due to holidays on the account page or email everyone like CCBill etc does. Not exactly hard. At least everyones informed regardless of whether they are on vacation playing with Santas nuts in the Swedish snow or counting our (delayed) money on the beach.
- why it takes 3 days for a payment to be credited to Redpass- WTF? if its because of the foreign bank, surely they would have sufficient funds locally to cover payments as not everyone uses them? Its called Cashflow management.
- why their iPhone app is last updated 3 years ago!!? Why go through the pain of an app on iTunes never to update it and improve features?
They could be great but i think for us its back to the devil you know as theres just too much shit they need to do to get serious unless this thread wakes them up but its not exactly the first
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