Quote:
Originally Posted by Barefootsies
They also do not provide managed support last I knew. You were self managed or semi managed, which would be one of the reasons their prices are cheaper... minimal support.... hence my previous point about trade offs.
Additionally, PhxNap is well financed by CCBill, which is another big game changer when comparing a hosting company to the next. Not all are created the same, or have the same financial backing. A traditional web hosting company is not going to have a first bank of porn, or processing company in the background with cash reserves. That can ultimately make them a stronger alternative compared to a budget provider like Burst as an example where they are sliding by on $2.00 profit margins.
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Yes it is self managed. When I was speaking of Leaseweb's support it was also self managed where people were having problems according to the reviews. It still could be a good fit but make sure to know what you are getting. Read this
http://www.webhostingtalk.com/showthread.php?t=1059734 not so much the first post but what some others are saying. For instance up to 8 hour response times when on "best effort". It could be okay for some and not for others. My understanding is if you want the kind of support (response times) you get at other places you need to pay for an SLA. Even for typical self-managed support. PhoenixNAP has always responded within 15 minutes to any ticket I placed. I doubt you can expect that at Leasewb on best effort support.