Hi Todd,
Usually, we don't communicate much on the boards, but your post was brought to our attention and we have been doing some internal review to see what happened.
Clearly, our customer support did a very poor job to get you on board, and I totally understand your frustration. So first I would like to apologies for the bad experience you had with us. And second, I would like to thank you for bringing this to our attention.
From your post, we have started working on some process improvements to generate a better user experience and we will make our best to make it better.
To give a little bit of background, we manage probably the largest adult inventory with over 3 Billion impressions a day, and several
thousands of active advertisers. That means we are also a great target for fraudsters and people who want to distribute malwares. We have a lot of manual and automatic tools to detect and prevent malware, but in the end, one of the best defense is simply to know our customers. This is why we have created these KYC and sometimes require new advertisers to have trusted people vouch for them. I understand nobody want to go through KYC procedures and it's simply very annoying. But security is one of our top priorities and we simply have no other choice.
In your case, obviously, that procedure was badly conducted and we will make the necessary adjustments.
I've sent you an email so you have my contact details and I'm at your disposal if you want to discuss this further.
Again, thank you. And if you want to give us another try, we'll make our best to give you a better experience
Cheers!
Benja.