A few weeks ago, I saw TubeAce promote their Wordpress plugin
in this thread. I'm quite retarded when it comes to programming, but one thing I do know is how to Wordpress. The idea of having a good tube importer was a great idea to me - I've been wanting to work on a tube project for quite a while now, I just haven't had the tools in order to do it.
So I sent off my $80, got the plugin/theme emailed to me and installed it following the instructions.
When I tried to use the importer, I was unable to get past the initial stage of processing. I don't know how plugins work, so I tried signed up to PornTube and used the importer that comes with TubeAce for that. I managed to get those imports working after a lot of messing about, but with access to only one source of videos that isn't really as niche-dependent as I'd like, the result is really poor.
So I paid $80 for this script and the main function of the plugin simply doesn't work. That's cool, I'm sure I can get a little support from the people who made it. I might have a server problem - I might have installed it incorrectly, whatever. Anyway, I added Chris H on Skype and started talking to him, explaining what the issue was. It took two days to get a reply that didn't address what my issue was. When I explained this, I was told that "I'll check it out shortly".
This was over a week ago. I gave him full access to the wordpress install and FTP.
Here is my recent Skype chatlog:
I have consistently asked for some form of response. If you're busy with something else, I'd like to know. If the issue is known and a solution is being worked on - drop me a line. I'm happy to wait if you actually appreciate that one of your customers cannot use what they've paid for. But what I'm not happy about is the lack of response you've given. You are selling a product and that product is not functioning correctly. It might be an issue on my end - if it is, I expect that I'm not the only one, and that you might be able to assist me.
Now, if I downloaded nulled version of TubeAce from a torrent, I could have had it instantly, realized that it didn't work and shrugged it off, only losing my time as a result. The issue is that I paid for the product instead of doing that, and now the product doesn't work, I'm out $80 and, sadly, I don't have a script that I want to use.
I want to use your script, and I want to tell other people that it's a good tube solution, but when you fail to provide me with a response for over a week while bumping your thread on GFY and being logged onto Skype while I contact you, I find it incredibly rude.
I'd like either:
1. Some information regarding what the issue is, as well as a rough timeline for it being fixed. If the issue is on my end, a solution to it. Be it a new host, a better understanding of programming or something else.
2. A refund of $80, at which point I will completely remove the script from my site and delete it from my PC.
I don't want to be an asshole, and I certainly don't think I'm being unreasonable with what I'm saying. Please do something to rectify an issue one of your customers has.