Quote:
Originally Posted by deltav
I mean the following constructively, not personally:
As someone who's seen the members areas of your sites, I'd recommend you focus on creating a quality customer experience that doesn't leave subscribers saying "I paid my hard-earned money for THIS??" after browsing for 10 minutes. Because for 75% of those sites I'd be surprised if they had any other reaction.
Maybe even consider contracting the network into a smaller collection, so you can focus on presenting a quality product.
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Interesting you would have this reaction - and I have a couple questions for you in a sec - because rebills are on the rise and customer feedback (via emails) is very positive. So I'm wondering when you saw the Members Areas because the latest design has been in place for about six months now. Not all the Members Areas are the same either, as twelve still remain from my 'amateur' days. LOL They are due to be re-designed in March so that all 32 Members Areas have the same basic templates (I don't know how many sites were in the network when you last saw them).
Finally, I have limited content so must therefore rotate what I do have. This has always been a limitation to some degree but I bolster my MAs with 2 seperate HD feeds which daily update and that's the first thing Members see when they login. I think this is why rebills are growing. Anyway, I would add a cool CMS, all kinds of features, more updates etc IF my rebills would go up and my CBs go down (makes sense, right?). But websites with KILLER MAs have the same exact rebill/CB ratios I do (generally) and I've explored this issue in many other threads. The days of the 6-8 month rebills are over no matter what anyone does. Yes we have members who rebill for months and even years but the MAJORITY of Members rebill 2-3 months. So instead of chasing non-existent rebills I instead focus on ADDING more and more to give Members value. By year's end PNN will have 40 websites and by end of 2015, 60 websites.
(I appreciate the feedback!)
Quote:
Originally Posted by deltav
Hey, welcome back beaner.
And yeah, I've gotta respectfully disagree with the "ALWAYS" part, even with the 99% qualifier. Some types of people do indeed use chargebacks as their primary option when they're really unhappy with a service. I've done paysite customer service in some capacity or another for over a decade, so my opinion comes from some experience but it is just an opinion. Agreed that what you describe is the majority though.
I only posted that because for some - not all - sites in that network, when I saw the members area I immediately thought "This is something people might actually chargeback for" - between the virus warning and both quality & quantity. That was a year or two ago, so maybe things have improved. But yeah, just my opinion and I'll leave it at that.
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Sorry I just missed this! OK that explains everything. LOL A year or two ago I was hit with a nasty virus that shut down my entire network for over a week. I had no backup then and learned the hard way. It took about a month to clear the virus warnings from search engines and security software!
Since then the MAs have been totally overhauled and about 14 new websites have been added.
I would love to have you take a new look at them when the latest versions (with updated Sponsers upsells and cam white labels) hit next week.