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Originally Posted by The Porn Nerd
I have been doing this crazy online Adult business for more than five years now so have data stretching back to 2009. I have NEVER seen the level of chargebacks like I am seeing this year. Every single day (it seems) I am seeing chargebacks, refunds, voids - wtf is going on? Is anyone else seeing this dramatic increase in their chargebacks/refunds for 2014?
Nothing has changed in my basic overall setup, in fact I've been ADDING features to my Members Areas and making overall improvements in "user experience" (faster downloads, better streaming, new features, etc). Rebills are growing (yay!) but then I see the dreaded CBs on almost a daily basis, and this seems to have started in early January of 2014 and has continued throughout February.
Anyone else seeing this?
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Our chargeback ratio has gone way up just in January and February. Don't know what happen in coming months... nothing has been changed like you said. We are closely monitoring every single transaction but still no luck.