We have invested the costs of a 15 person customer and model live support staff, working in round the clock shifts, in our offices in Bucharest. We have 24/7 live support on our site available to all customers and models. Each support staff team member is competent in a few languages.
Yes, resolving support issues promptly and effectively is important in customer and model retention.
- Having accurate,
- functionally traditional ( what that customer would be confident in and expect) and;
- grammatically correct translations,
- especially on payment pages,
- is essential to being profitable.