Quote:
Originally Posted by plaster
I'm not talking about the customer, I'm talking about the merchant.
And I know you are interested in billing so hence my question... why the sudden increase in chargebacks?
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Understood. To be honest we never experienced a random increase in chargebacks. We had increases that we couldn't understand at the time but after some digging we always found the true cause. In most cases it was affiliate fraud. In one case we got slammed so hard. I remember a day where sales were abnormally high and all of it was without an affiliate id. I can only assume someone was attacking us in the form of fraudulent sales. We were proactive and worked with our billers to identify which sales looked legit and which were suspicious. We immediately refunded and cancelled all the suspicious ones. I believe it was well over 100 sales we canceled that day. Not fun but definitely saved us a big problem down the road.