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United CEO Oscar Munoz doubled down in a letter to employees on Monday evening, claiming that employees "followed established procedures" when removing a passenger from a plane because it was overbooked, and calling the passenger "disruptive and belligerent."
United had to ask several passengers who had already boarded a flight from Chicago to Louisville on Sunday evening to leave, as the airline had sold too many tickets. One man refused to leave, and United called airport officials, who forcibly removed him from the plane.
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So why not tell people who hadn't boarded or seat they had lucked out?
Munoz appears like he wants to lose business by acting like a prick.
I agree with VladS, sue and make them look very bad. They will settle out of court to dodge further bad publicity.
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Originally Posted by ContentPimp
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