After a complete investigation we found that the transactions were made via a compromised account. In such cases, whenever funds recovery is possible, we refund payments back to the original sender.
In this specific case we were lucky to be able to recover all sent funds and return to the account-holder, however when the funds are no longer available in the system after such an occurrence, then we cannot recover those funds to refund them. Each case is different based on individual circumstances of the situation.
Please note that Paxum cannot be held responsible for any account-holder's email security. That responsibility lays wholly with the account-holder themselves. Paxum has zero access to account-holder's email accounts.
Inside Paxum we do provide multiple security tools to enhance your account security.
1) Multiple email addresses - add a second email address and provide THAT secondary email to your payers while keeping your main log-in email private. This can help protect your account from hacking, since without knowing the actual username log-in there is no email address for hackers to target.
2) Transaction Approval Codes - these provide extra security should your Paxum account become compromised. Please note, transaction approval codes can be disabled if the person attempting to disable them has access to your email account to receive the disable code.
3) Access by IP - If you use a STATIC IP then we urge you to implement Access by IP and restrict access to your account to IPs specified by you inside your Paxum account. If you use a DYNAMIC IP then DO NOT USE Access by IP as you will eventually become locked out of your account when your IP changes.
At all times we provide a list of Login IPs that you can view within your Paxum account. Simply look in the top right section of the main page after you log-in to review.
As always, we do not encourage clients to maintain a large balance in their Paxum account. There is no minimum balance required to keep your account open and active, and we do not charge you any penalty fees for emptying your account.
The purpose of the Paxum account is to provide you with an easy and fast way to receive and access your earnings from multiple sources in one user-friendly interface. Account-holders can access account funds through use of the Paxum Payroll card, or by sending instant transfers to other Paxum account-holders (to buy traffic, pay for hosting, etc), or by withdrawing funds to your bank account by WIRE, EFT/ACH, or to your external credit card.
Thanks!
