Method 1: Start the computer in Safe Mode with networking and perform Clean boot.
Step 1:
Boot the computer in Safe mode with Networking and check if the issue persists. Follow these steps to start the computer in safe mode.
a) Press the ‘Windows + C’ key on the keyboard.
b) Click on settings, more pc settings and then general.
c) Scroll down to advanced startup, click restart now.
d) Click on troubleshoot, advanced options, Windows Startup Settings.
e) Click restart, select safe mode with networking and then press enter.
Note: Restart the computer to start in normal mode.
Step 2:
Place the computer in clean boot and check if the issue persists. You may follow the article mentioned to perform a clean boot.
Perform a Clean Boot
Follow the instructions (Step 1 for Windows 8) given in this link to perform a clean boot:
http://support.microsoft.com/kb/929135
Note: After performing the troubleshooting steps in clean boot, follow these steps to return the computer to Normal startup mode.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the General tab, click the Normal Startup option, and then click ock.
d) When you are prompted to restart the computer, click Restart.
Method 2: Scan the computer for virus.
I would suggest you to scan your computer with Microsoft Safety Scanner, which would help to get rid of viruses, spyware, and other malicious software.
The Microsoft Safety Scanner is a free-to-download security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
Safety Scanner - Windows Defender Security Intelligence
Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.
Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.
Method 3: Run the system maintenance troubleshooter
Follow the below link to perform system maintenance troubleshoot
http://windows.microsoft.com/en-US/w...troubleshooter
You can refer to the link mentioned below for more information.
My computer hangs or freezes when browsing the Internet
http://support.microsoft.com/kb/2681286
Check if the issue is resolved.
Final step: Open up a bottle of wine!
