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Old 07-02-2019, 12:21 AM  
WP-Script
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Join Date: Jul 2013
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Quote:
Originally Posted by genki__ View Post
Well, what can I say. WP-Script plugins and themes are excelent if you use theme and plugin from Them. I bought Clean Player on April, after update 1.5 on april 24 , maybe when downgrade to work with phpv5.3.0+ instead 7.0, it broke the home of the site, rating are not working as well. Since that time Im sending emails, more than 2 month now. Nobody do anything, sometime they answer for me to send some screen, when I send the screen nobody answer again. I have 100k visit a day and the site looks horrible like that, Anyway because I need the player I let it untill future updates if it can be fixed alone, that is my hope.

Now with the new update 1.1.9, the site are not showing the default player from xvideos which mean that all videos from xvideos are not working, I sent a ticket again, the ask me for the wp-adm user and password, I sent the user and password, that was 3 days ago and havent receive any answer, they continue updating they plugin and themes, but to solve customer problems it seems they dont have time. In a large site those problem are very bad.
Hi, I'm really sorry to read your experience. I saw your message on Twitter few days ago. About tickets, we faced a problem 2 weeks ago and lot of them have disappeared so I ask people to send it again if I can't see their ticket in dashboard. Please, reach me through PM or through chat today and I will tell my teammate to help you directly, as your problem seems to be general, solving yours will be a good way to help everyone else.

Waiting for you to reach me,

Thank you !
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