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So here are my 2 cents on this:
I had a small account at Naked Hosting which was NatNet and therefore also ended up at TTS
I had 2 issues since the take over which were not that life threatening (since i also don't have anything really important on that account) but which would have been completely avoidable with better planning and proactive communication.
But I cannot complain about the speed of service, the issues were resolved quickly (once I figured out what they were).
And I know Omar for at least 10+ years, worked with him, and only know him as nice and helpful. So personally I'd give him the benefit of doubt and hope he's only told to enforce company policy.
That being said: my main hosting I have at Techiemedia and Mojo Host - in the case of Techiemedia for 13 years now or so. Without any contract. Both hosts I could leave anytime if I wanted to - if they gave me a reason. But they don't.
And I do believe Tony had the same policy as long as he was still the owner of NatNet.
And Omar, when you read this: I strongly suggest rethinking the strategy of retaining customers.
Good service helps - locking people into contracts does not.
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