Quote:
Originally Posted by PornDiscounts-V
If you are an old NatNet customer who signed a contract with NatNet that specified you were on a one year or two year commitment TSS is going to lock you into that commitment. We literally missed our time to cancel said commitment by days. They are now telling us a contract my partner signed in 2006 is still in play and they will take us to debt collection if we don't honor it and stay for two more years of notoriously slow customer service.
Check your contracts and find out when they automatically renew or you will be screwed as well.
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Question? Did TSS make you sign this contract? Did I/we amend said contract? So because We didn't make you sign this contract, we didn't amend this contract, and you are fully aware of YOUR auto renew date...(which I have stated to ALL of NN customers over and over again) Your best course of action was to come to the boards "this isn't fair" when all we did was buy said contract?
I'm just trying to understand the situation... Again this isn't my company I work for this company and try to go above and beyond for every customer that comes to me with a legitimate complaint. My Skype can be found anywhere but just in case you don't have it omar.rodriguez75 which I would gladly go over your contact that you signed with another company that we bought.
Mind you being in this industry as long as I have, I understand the likes and wants of having no contracts, that's with anything in life, but let me also ask you. If you have a contracted service with let's say a telephone company i.e. Sprint (who was just bought out by Tmobile) does that mean you no longer have to pay your cell phone bill? Nope... Your still contracted... I get it, normally with new names come big headaches, but mostly every customer that I've approached and proceeded to help can tell you that not only do I go above and beyond I stay on top of it until either 1) it's complete or 2) it's above my head and my superiors have it (there I can't do anything about that)