Quote:
Originally Posted by sarettah
You addressed a bunch of stuff there.
The only thing I made a comment on was your statement that the only REAL business that gets done is with contracts.
Of course, you addressed almost everything but that.
Your company chooses to use a contract model, that what you do, no problem, that is your model.
But your statement regarding business and contracts was arrogant and incorrect.
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So again the point of a contract is to hold both parties to a standard... i.e sla's and response time / uptime / etc............Not to lock them in, but just as customer is protected by those clauses a company ensures the revenue for said time. it works both ways.
As to your comment about "Real business" (and I don't know your exact situation) if you went down, if hardware failed, and you don't have a contract. How would you be compensated? I understand you're maybe in a unique situation, but for the rest of those claiming no contracts? What would they do? They'd go to the CEO of said company... put in a request and hope it gets resolved? Now who's being arrogant?