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I personally feel that auto-renewing contracts are shady as fuck. Satelite tv does it, mobile phone networks do it, and it's shady as fuck. A contract is one thing - it's there to maintain standards etc as you said, but an auto-renewing contract that renews for 2 years if not cancelled 30 days before the end of the contract serves absolutely no purpose but to lock a customer in at (most likely) a cost that is higher then the service is worth since now the hardware is at least x years old and bandwidth prices are constantly going down using the hope that they forget about the auto renewal. I would understand if after the initial term it moves to a monthly auto-renewing contract (ie 30 days notice) but 2 years is an absurd term.
Places like Mojo and M3 are able to retain customers for years without resorting to contracts like that. This isn't a $20 cell phone contract, it's something someone runs their business off of and if they are unhappy with your support or service then it's unfair to lock them in for 2 years.
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