We received this email last night too...
omg, like so many details required & with the driving licence, they expect you to have the reverse side too...
We usually only take a photo copy & image of the front side, or passport open, not the reverse, why is this needed, no info there!
So last night, we updated one of our models who weŽd not updated to PH in the past, surprising, the validation was back in 10 mins, all good.
I guess, with all the correct information, everything goes through fast enough, just a lot of messing about in the meantime!
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