Quote:
Originally Posted by Kittens
Jesus christ, not only are you incompetent but you come here barking at Mojo for your own mistakes? bahhha.
I wouldn't even reply here or in your ticket, just refund you per my refund policy and thank you for your previous business and let you know we are no longer doing business together.
And before you get uppity, nobody owes you anything. The fact that YOUR team fucked up your own website and expect THEM to fix it is absolutely astounding in 2023.
I've never seen any hosting providers who fix your website mistakes. They provide the servers, what you do with it after that falls on you.
Pro tip: AWS won't fix this shit for you either, so maybe stop thumping your chest about how fucking great of a programmer you are and fix your own fuckups.
|
If you're not going to read our responses to it, then just stop participating gin this thread.
Oh would it be that easy for you, you must have a tiny hosting bill of under $4000 a month.
Yeah, that's the deal with MojoHost, they are supposed to have 24/7 support with sysadmins. Again, you clearly have NO CLUE wtf you are talking about so why ar eyou here?
Notice the below with my bullet points and after an investigation fro a 3rd party tech partner of ours that the fault of ALL this started with Mojo's allowance of anyone to free and clear access our videos outside the members area
---
Currently, they have not made it right. They have issued zero apologies. Offers zero monetary credit. And have only pointed fingers at us and the CDN provider. They don't take responsibility for their actions (or inactions).
There is no arguing that not hearing back from a MojoHost support tech for 4 hours, not even an update, when all images website are not loading, is unacceptable. Are you going to argue that that's ok now?
The issues:
1.) MojoHost by default ignored our .htaccess rules on each video and allowed pirates to access our videos through their Highwinds CDN. The pirates were able to download and distribute untraceable videos, that would have been traceable if Mojo had respected the .htaccess we implemented. Also, this was allowed OUTSIDE of the member's area.
(Also, for those who will whine "YOU NEED TO SIGN to get access to the video via CDN!" Well, guess what, MD5 has been crackable by hackers now for a while, since 2005 I think, and this is what MojoHost relies on. So also they are insecure.)
2.) Mojo was instructed to change the secret on the CDN. Their techs don't share notes, so when things were over written by our developer, the Mojo tech who responded to our ticket about the images being down for 4 hours didn't know that a secret was changed. They should have shared logs on each clients account. Then the tech would have immediately realized that the hook tpl needed updated again. Instead they wasted time blaming the CDN provider. This is their mistake.
3.) Regardless of any of the above. Our dev team created a ticket regarding images being inaccessible on our 4 sites. And... 4 hours later we had 0 response or update from Mojo team. This is unacceptable. And this has happened several times over the years where they do t respond for 1-2 hours with ANY UPDATE ON STATUS. This one is the worst because it's never taken 4 hours. Only after I message 3-4 people and created this post on forum did they respond.
Are you going to keep blindly defending them like some other people?
And guess what? Your business better be pretty damn close to perfect as possible if you are involved with infrastructure and operations.