Originally Posted by Galaxy Media

Hello Sir,


Yes, it happens, especially if it came from an Adult Sponsor. They will probably ask for some proof of the "project done" or an "issued invoice for specific project", or something similar.

Anyway, not sure how long they can keep the money on hold and "investigate", but I once got mine released (the rest 2/3) 7 days after provided "needing information". I've heard from some of my contacts that sometimes they release after 21 days. I guess it's all different from case to case.

If they're not answering on support message center, give them a direct phone call to their phone support (in working hours) and bore them out until they resolve your issue.

I'm avoiding them for quite some time, but sometimes I'm unfortunate to use them.

Hope I helped you with this at least a bit.


Kind regards
Aaron, Galaxy Media