Quote:
Originally Posted by mrpornlive
Hi guys,
I had to fight with them for weeks to get my EFT reversed and be able to withdraw my money
|
Quote:
Originally Posted by RuthB
We did recently have a change in banking partner, and as a result some EFT withdrawals (in particular, EUR EFT) have been experiencing delays. We sincerely apologize for any inconvenience.
We do have other withdrawal methods available such as withdrawal to external card, and crypto withdrawal, and of course the Prepaid card (where available). All these options are operating quickly and efficiently.
|
as per the first quote above, support is not adequately addressing EFTs stuck out there in the ether. people affected cannot withdraw those funds from Paxum via another method. those funds left their Paxum accounts but never reached their banks (ie were not bounced back/rejected)
after reading your reply (thank you for making the situation clear, apparently gen support is giving peeps the run around) I replied to a cammer on another forum who is in the same boat. basically reiterating what you stated above as to the cause of her disappeared EFTs
after that, 3 others messaged me asking me for more info on the situation, which I obvs cannot provide. I'm not gonna email you for more info as I'm sure you must be inundated by messages even more than usual right now. plus I'm not a Paxum user myself. I'd just be clogging up your inbox
until this issues gets sorted, could there be an automatic process put in place for payees to recall all the languishing EUR EFTs so that Paxum users can withdraw those overdue funds via one of the other methods you suggested?
I think that's the decent thing for Paxum to do to mitigate the stress and need of the user base
I hope all is amazing with you and thank you for all the work you do