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Please reach out to me. We try to keep the non-tech staff count lean, so it may be that over a weekend your sales inquiry didn't get a quick response. Our support team is 24/7/365, staffed with senior sysadmins, and you can reach them by tickets or phone. We have a special team of sysadmins dedicated specifically to server migrations, they'll move you quickly and efficiently, with minimal downtime. I'm confident you'll be happy with our support.
On response times, we follow priority levels specified by customers. In case of downtime, there is an emergency button in the ticket system, which pages every sysadmin on shift and guarantees eyes on the problem within 60 seconds.
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MojoHost.COM | natalie at mojohost dot com | Skype natalie.ac | Telegram @znatalie. Since 1999: 70 Adult Industry awards for Best Hosting Company and professional excellence.
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