Originally Posted by SRProductions

I hope this message finds you well. I wanted to take a moment to share my experience regarding the delay I encountered with the support for the login.php file issue. As a paying customer, I was genuinely hoping for a more expedited response, especially considering the impact this problem had on my access to your services. Despite my efforts to reach out multiple times via email, it seemed to take quite a while to get the assistance I needed. I found it a bit disheartening to have to check the message board for updates, rather than receiving proactive communication from your support team. I understand that challenges can arise, but I would appreciate any insights into the reasons for the delay. I truly value your service and believe that with improved communication and responsiveness, future experiences can be even better for all your customers. Thank you for your attention to this matter, as someone with family in your country and even from your city, I truly look forward to your response as to why I had endured this issue with no resolution by the company, which was the sole idea of this thread, not to make you look bad