Tasty1

ChatGPT

Does anyone know how to solve the problem of not seeing Teams messages you've sent in a mobile thread on your desktop threaded teams? It's like I have two installations running and it's really frustrating.


ChatGPT said:
Yes, this is a known issue that can happen with Microsoft Teams across mobile and desktop versions, usually due to synchronization problems or inconsistent cache data between devices. Here are steps to resolve it:

✅ Step-by-step fix:
1. Sign out and back in on all devices
Sign out of Teams on both mobile and desktop.

Restart the apps.

Sign back in.

2. Clear Teams cache on desktop
Windows:

Fully exit Teams.

Go to:
C:\Users\<YourUsername>\AppData\Roaming\Microsoft\ Teams

Delete the contents of the following folders:

Cache

Blob_storage

Databases

GPUCache

IndexedDB

Local Storage

tmp

Restart Teams.

Mac:

Quit Teams.

Open Finder and go to:
~/Library/Application Support/Microsoft/Teams

Delete the same folders listed above.

Restart Teams.

3. Update Teams
Make sure you're using the latest version on both desktop and mobile.

4. Check Threaded Chat Behavior
On mobile, if you're replying inside a "channel thread", it should appear threaded on desktop too.

However, Teams chats (1:1 or group DMs) are not threaded like channels — if the messages are missing entirely on desktop, it’s likely a sync issue.

5. Try the new Teams client
Microsoft has released a new version of Teams ("New Teams") that's faster and more stable.

If you haven’t switched, look for the toggle or banner on your desktop app to upgrade.

🛠️ Additional tip:
Log in to Teams Web in your browser to check if the messages show up there. If they do, it confirms a local sync or cache issue on the desktop client.

Would you like a script to automate clearing the Teams cache on Windows?

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